Privacy Policy

At Chiragh & Sons, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following types of information:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Payment confirmation details

• Communication records

• Website usage information

• Device, browser, and IP information

We only collect information that is necessary to process orders, provide customer support, improve our services, and operate our business.

How We Use Your Information

Your information may be used for the following purposes:

• To process and deliver your orders

• To contact you regarding your purchase

• To provide customer support

• To confirm payments and prevent fraud

• To improve our website and customer experience

• To send order updates, promotional offers, or business updates

• To comply with legal or regulatory requirements

Payment Information

We do not store full card details on our website. Payments are processed through secure third-party payment providers where applicable. Any payment details you provide are handled according to the payment provider’s own security and privacy standards.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

However, we may share limited information with trusted service providers when necessary, such as:

• Courier and delivery partners

• Payment processors

• Website hosting providers

• IT and security service providers

• Marketing and analytics tools

• Legal or regulatory authorities when required

These parties are only given the information necessary to perform their services.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember preferences, analyze traffic, and support marketing activities.

You may disable cookies through your browser settings, but some website features may not work properly as a result.

Marketing Communication

With your consent, we may send you updates about new arrivals, promotions, offers, and product launches. You can opt out of marketing messages at any time by contacting us or using the unsubscribe option where available.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to complete transactions, provide support, maintain business records, comply with legal obligations, and resolve disputes.

Your Rights

You may request to access, update, correct, or delete your personal information by contacting us. We may need to verify your identity before processing such requests.

Third-Party Links

Our website may contain links to third-party websites. Chiragh & Sons is not responsible for the privacy practices, content, or security of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

For questions about this Privacy Policy or how your information is handled, please contact Chiragh & Sons through the contact details provided on our website.